Privacy Policy

1. Purpose of Personal Information Collection

The primary data collection on the Website includes: Full name, address, phone number, and email of customers in the checkout section. This is mandatory information that members must provide when submitting inquiries for consultation or purchasing products. This allows us to contact and confirm orders with customers on the website to ensure consumer rights.

Members are solely responsible for the security and maintenance of all activities performed under their provided information and electronic mailbox. Furthermore, members are responsible for promptly notifying the website of any unauthorized use, abuse, or security breaches regarding their registered name and password by a third party, so that appropriate measures can be taken.

2. Scope of Information Use

We use the information provided by members to:

  • Contact customers to confirm orders and arrange delivery upon request.

  • Provide product information to customers upon request.

  • Send marketing emails and promotions regarding the products we sell.

  • Send notifications regarding activities on the website.

  • Communicate and resolve issues with users in special cases.

  • Note: We do not use personal information for purposes other than confirmation and communication related to transactions.

  • Comply with requests from judicial authorities, including the Procuracy, courts, and police investigative agencies, regarding any legal violations by the customer.

3. Data Storage Duration

Personal data will be stored until a deletion request is made to the Administration. Otherwise, in all cases, member personal information will be kept secure on our servers.

4. Persons or Organizations with Access to Personal Information

  • Company employees.

  • Contracted partners who perform a portion of the company’s services. These partners will receive information as per contractual agreements (partial or full information depending on the terms) to assist users in utilizing the services provided by the company.

5. Address of the Information Collection and Management Entity

CLAVA MAISON COMPANY LIMITED

  • Tax Code: 0318290815 (Issued on January 30, 2024)

  • Headquarters: 5/6 A Song Hanh, Tan Hung Thuan Ward, District 12, Ho Chi Minh City.

  • Business Location: 26 Street No. 1, Dong Hung Thuan Ward, District 12, Ho Chi Minh City, Vietnam.

  • Hotline: 0969.799.221

  • Email: support@clavamaison.com

6. Methods and Tools for Consumers to Access and Edit Personal Data

Consumers have the right to inspect, update, adjust, or delete their personal information by logging into the website “ClavaMaison.com” to edit personal info or by requesting the Administration to perform these actions.

Consumers have the right to submit complaints regarding the disclosure of personal information to third parties to the Administration. Upon receiving such feedback, Clava Maison will verify the information, explain the cause, and provide guidance to the consumer on how to restore and re-secure their information.

Channels for receiving consumer complaints:

  • Via Email: support@clavamaison.com

  • Via Phone: +84 978 899 068

Note: The mechanism for receiving and resolving consumer complaints relates to the misuse of personal information or use outside the notified scope. This policy must be clearly displayed to consumers before or at the time of data collection.

To file a complaint, consumers please provide evidence related to the incident to the Administration. The Administration commits to responding immediately, or at the latest within 24 (twenty-four) working hours from the time the complaint is received.